Basquetour: Turismoaren Euskal Agentzia. Agencia Vasca de Turismo

Tourism Quality "Q" Certificate

What it is

This is a certificate created by the Spanish Institute for Tourism Quality (ICTE), based on the sub-sectoral quality standards approved by AENOR, which recognises those tourist organisations which establish and ensure a high level of service provision focused on customer satisfaction, as well as a commitment to continuous improvement.

This tourism quality system is aimed at creating a culture of quality in organisations, for which it provides the tools necessary to design a service of the highest quality and certifies compliance with the standards via a unique seal of quality for the whole tourist sector.


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